Refund policy

Return & Refund Policy

We want you to be satisfied with your KYOSTAR purchase. Please read the following Return & Refund Policy carefully before placing your order.

30-Day Return Window

You may request a return within 30 days after your order has been delivered.

Return requests submitted more than 30 days after delivery may not be accepted unless otherwise required by applicable law.

Return Eligibility

To be eligible for a return, the product must:

Be unused and uninstalled.
Be in its original condition.
Show no signs of installation, modification, scratches, damage, fuel, oil, heat exposure, exhaust residue, or road use.
Include all original components, hardware, accessories, manuals, and packaging.
Be accompanied by the order number or other valid proof of purchase.

Products that have been installed, modified, used, damaged during installation, or returned with missing parts, accessories, hardware, or packaging may not be eligible for a return or refund.

Vehicle Fitment Responsibility

Customers are responsible for verifying vehicle compatibility before placing an order.

Please carefully check the vehicle year, make, model, chassis code, engine code, drivetrain, product configuration, and fitment information shown on the product page.

If you are unsure whether a product fits your vehicle, please contact us before ordering and provide your vehicle year, make, model, chassis code, engine information, and any other relevant vehicle details.

Returns caused by the customer ordering an incorrect vehicle application, model year, chassis, engine, size, material, color, or product configuration may be accepted only if the product remains unused and uninstalled.

In these cases, the customer is responsible for all return shipping costs.

Original shipping charges are non-refundable unless the return is caused by an error on our part or otherwise required by applicable law.

How to Request a Return

To request a return, please contact us at:

Email: kevinallin@hotmail.com

Please include the following information:

Your order number.
The product name.
The reason for the return.
Clear photos of the product.
Photos of the original packaging and shipping label.
Vehicle information if the request involves a fitment issue.

Do not return any product before receiving return authorization and return instructions from us.

The approved return address will be provided after your return request has been reviewed.

Products returned without prior authorization may be refused and may not qualify for a refund.

Return Shipping

If the return is caused by an incorrect order, change of mind, customer-selected fitment issue, incorrect vehicle information, or incorrect product configuration, the customer is responsible for the return shipping costs.

If the product is defective, damaged during shipping, incomplete, or different from the product ordered, KYOSTAR will review the case and provide an appropriate solution.

Depending on the circumstances, the solution may include:

Replacement parts.
A replacement product.
Reimbursement of approved return shipping costs.
A partial refund.
A full refund.

A prepaid return shipping label may be provided only after the return request has been reviewed and approved.

Unauthorized shipping expenses will not be reimbursed.

We strongly recommend using a trackable shipping service. KYOSTAR is not responsible for returned products that are lost or damaged during return transportation when the customer arranges the shipment.

Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order immediately after delivery.

If the product arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible, preferably within 7 days after delivery.

Please keep:

The product.
All original packaging.
The outer shipping box.
The shipping label.
All included parts, accessories, and hardware.

We may request photos or videos showing the product, packaging, shipping label, damage, defect, or missing components before approving a replacement or refund.

Do not install or modify a product that appears damaged, incorrect, or incomplete.

Installing or modifying the product before contacting us may affect your eligibility for a return, replacement, or refund.

Non-Returnable Products

The following products are generally not eligible for return:

Products that have been installed, used, modified, cut, welded, drilled, painted, tuned, or otherwise altered.
Products showing installation marks, scratches, damage, heat exposure, fuel, oil, exhaust residue, or road use.
Products returned with missing hardware, accessories, components, manuals, or packaging.
Custom-made, personalized, special-order, or made-to-order products.
Products damaged because of improper installation, misuse, accidents, racing use, or unauthorized modifications.
Gift cards.
Products specifically marked as “Final Sale” on the product page before purchase.

A product being offered at a promotional or discounted price does not automatically make it non-returnable unless it was specifically marked as “Final Sale” before purchase.

Please contact us before ordering if you have questions about whether a product is eligible for return.

Exchanges

We do not currently offer direct exchanges.

The fastest way to receive a different product is to request a return for the original product. After the return has been approved, you may place a separate order for the replacement product.

The original product must still meet all return eligibility requirements.

Order Cancellations and Changes

If you need to cancel or modify an order, please contact us as soon as possible at:

Email: kevinallin@hotmail.com

We cannot guarantee that an order can be canceled or changed after it has entered processing, been transferred to a warehouse, or been shipped.

Orders that have already shipped must follow the standard return process.

Additional shipping or handling charges may apply when an address, product, or shipping method is changed after order processing has begun.

Refunds

After we receive and inspect your approved return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method within 10 business days.

Original shipping charges, customs duties, import taxes, brokerage fees, and other delivery-related charges are generally non-refundable unless the return was caused by our error or otherwise required by applicable law.

Your bank, card provider, or PayPal may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

Email: kevinallin@hotmail.com

Refused or Undeliverable Packages

If a package is refused, returned because of an incorrect or incomplete address, or returned because the recipient failed to collect it, the customer may be responsible for:

The original shipping cost.
Return shipping costs.
Customs duties and taxes.
Carrier charges.
Address correction fees.
Reshipping costs.

Any eligible refund will be processed after the returned package has been received and inspected.

Applicable shipping, carrier, customs, and handling charges may be deducted from the refund where permitted.

International Orders, Duties, and Taxes

Customers are responsible for providing a complete and accurate shipping address.

Import duties, taxes, customs charges, brokerage fees, and other destination-country charges are generally the responsibility of the customer unless otherwise stated at checkout.

Orders returned because the recipient refused to pay customs duties or import charges may be subject to deductions for:

Original shipping costs.
Return transportation costs.
Customs charges.
Carrier fees.
Handling costs.

European Union Orders

We currently do not accept orders for delivery to countries or regions within the European Union.

If shipping to the European Union is enabled in the future, eligible EU consumers may have statutory cancellation or withdrawal rights in addition to this policy.

Eligible EU consumers generally have a 14-day right to withdraw from qualifying online purchases after receiving the goods, subject to applicable conditions and legal exceptions.

Nothing in this policy is intended to limit any mandatory consumer rights that cannot legally be excluded.