Return & Refund Policy

We want you to shop with confidence at KYOSTAR. Please review this policy before ordering, especially the fitment and return-shipping information for automotive parts.

30-Day Return Window

You may request a return within 30 days after delivery. Requests made after 30 days may not be accepted unless required by applicable law.

Return Eligibility

For a standard return, the item must be unused, uninstalled, and in its original condition. It must include all original parts, hardware, accessories, manuals, and packaging, along with proof of purchase.

Items showing installation marks, modification, scratches, damage, fuel or oil exposure, heat or exhaust residue, or road use may not qualify for a standard return. If an item arrived damaged, defective, incomplete, or incorrect, see the section below and contact us before installing it.

Vehicle Fitment

Please check your vehicle’s year, make, model, chassis, engine, drivetrain, and factory configuration against the product listing before ordering. If you are unsure, contact us with your vehicle details so we can help review fitment.

If you ordered the wrong application, size, material, color, or configuration, a return may be accepted only if the item remains unused and uninstalled. In that case, you are responsible for return shipping, and the original shipping charge is generally non-refundable.

How to Request a Return

Email kevinallin@hotmail.com with your order number, product name, reason for return, and clear photos of the item and packaging. For a fitment issue, include your vehicle details.

Do not send an item back before receiving return authorization and the correct return address. The address on your package’s shipping label may not be the return address. Unauthorized returns may be refused.

Return Destination and Shipping Costs

The return destination depends on where your order was shipped from:

• U.S. warehouse orders: Return to the U.S. address we provide after approval.

• Factory direct orders: Return to the designated address in China that we provide after approval.

For a change of mind, an incorrect item selected by the customer, or a customer fitment mistake, the customer pays return shipping. International returns to China may be expensive; please consider this before ordering a factory direct item.

If an item is damaged, defective, incomplete, or different from what you ordered, contact us first. We will review the issue, provide instructions, and confirm whether a return is needed and who pays any required shipping costs. Depending on the circumstances, the resolution may include replacement parts, a replacement item, reimbursement of approved return shipping costs, a partial refund, or a full refund.

Use a trackable service if you arrange the return yourself. Do not purchase a return label expecting reimbursement unless we have approved it in advance.

Damaged, Defective, Incorrect, or Incomplete Items

Please inspect your order upon delivery. If there is a problem, contact us as soon as possible, preferably within 7 days. Keep the product, outer box, shipping label, packaging, and all included parts. We may request photos or videos to review the issue.

Do not install or modify an item that appears damaged, incorrect, or incomplete before contacting us. This helps us assess the problem and offer a suitable solution.

Items Generally Not Eligible for Standard Returns

The following generally do not qualify for a standard change-of-mind return:

• Items that have been installed, used, modified, cut, welded, drilled, painted, tuned, or otherwise altered.

• Items with installation marks, damage, heat exposure, fuel, oil, exhaust residue, or road use.

• Items missing original parts, accessories, hardware, manuals, or packaging.

• Custom-made, personalized, special-order, or made-to-order items.

• Gift cards.

• Items clearly marked Final Sale on the product page before purchase.

A discounted price alone does not make an item final sale. These standard-return exclusions do not limit any rights you may have for a damaged, defective, or incorrect item under applicable law.

Exchanges

We do not currently offer direct exchanges. If you need a different item, request a return for the original item and place a new order. The original item must meet the return requirements above.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee a change after processing, packing, or shipment has begun. Shipped orders follow the return process.

This does not limit your right to cancel an unshipped order and receive a refund when required because of a shipping delay under applicable law.

Refunds

After receiving and inspecting an authorized return, we will notify you of the decision. If approved, we will issue the refund to the original payment method within 10 business days. Your bank or payment provider may take additional time to post it.

Original shipping charges, import duties, taxes, brokerage fees, and other delivery charges are generally non-refundable unless the issue was caused by our error or applicable law requires otherwise. If more than 15 business days have passed since we approved your refund, contact kevinallin@hotmail.com.

Incorrect Addresses and Undeliverable Packages

Customers must provide a complete and accurate shipping address when placing an order, including any required apartment or unit number. Please contact us immediately if you notice an error. We cannot guarantee an address change after the order has been processed or shipped.

If a package cannot be delivered because the customer provided an incorrect or incomplete address, the customer is responsible for the resulting shipping costs, including applicable original shipping, return shipping, address-correction, and reshipping charges, where permitted by law. We will confirm any reshipping charge before sending the package again.

If the package is returned, any eligible refund will be reviewed after we receive and inspect it. Applicable costs may be deducted where permitted by law. These charges do not apply when the delivery problem was caused by an address error on our part.

If a package is refused, unclaimed, or returned because the recipient did not pay applicable import charges, the customer may also be responsible for resulting shipping, carrier, customs, or handling costs where permitted by law.

International Orders

Import duties, taxes, customs charges, and brokerage fees are generally the customer’s responsibility unless checkout states otherwise.

We currently do not accept orders for delivery within the European Union. Nothing in this policy limits consumer rights that cannot legally be excluded.

Contact Us

For return, refund, damage, missing-part, or fitment questions, email kevinallin@hotmail.com. Include your order number and relevant photos or videos.