Shipping policy
Shipping Policy
Thank you for shopping with KYOSTAR. This Shipping Policy explains our order processing times, available shipping options, estimated delivery times, tracking information, customs responsibilities, and the procedures for delayed, damaged, lost, refused, or undeliverable packages.
Before completing your purchase, please review the shipping origin, shipping method, estimated delivery time, and shipping charges displayed on the product page and at checkout.
Order Processing Time
Orders are generally processed Monday through Friday, excluding weekends and public holidays.
Our estimated processing times are:
- Ships from U.S. Warehouse: 1–5 business days.
- Factory Direct Shipping: 2–5 business days.
Processing time refers to the time required to confirm the order, verify payment, prepare the product, inspect the item, package the order, and transfer it to the shipping carrier.
Processing time does not include transportation time.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
Processing may take longer during promotional events, product launches, public holidays, inventory checks, severe weather, or periods of high order volume.
Shipping Options
Depending on product availability, destination, and the shipping option selected at checkout, orders may be shipped from our U.S. warehouse or directly from our facility or fulfillment partner in China.
The available shipping option will be displayed on the product page or during checkout.
Ships from U.S. Warehouse
Products marked as available under Ships from U.S. Warehouse will be shipped from a fulfillment location within the United States.
Estimated processing time:
1–5 business days
Estimated delivery time after dispatch:
3–10 business days
Estimated total delivery time is generally:
4–15 business days
Actual delivery times may vary depending on the customer’s location, carrier service, weather conditions, public holidays, and other transportation circumstances.
U.S. warehouse inventory is limited. A product will only ship from the U.S. warehouse when this option is available and selected for the order.
If a U.S. warehouse product becomes unavailable after an order has been placed, we will contact the customer before changing the shipping origin when the change materially affects the delivery time, shipping cost, or order conditions.
We will not automatically change an order from Ships from U.S. Warehouse to Factory Direct Shipping without notifying the customer when the change materially affects the order.
Factory Direct Shipping
Products ordered under Factory Direct Shipping will be shipped directly from our facility or fulfillment partner in China.
Estimated processing time:
2–5 business days
Estimated delivery time after dispatch:
7–15 business days
Estimated total delivery time is generally:
9–20 business days
Delivery may take longer because of remote destinations, customs inspections, carrier delays, peak shipping seasons, public holidays, severe weather, or other circumstances outside our reasonable control.
Estimated Delivery Times
All delivery times shown on our website, product pages, checkout pages, order confirmation emails, or shipping notifications are estimates only.
They are not guaranteed delivery dates.
The estimated total delivery time consists of:
Order processing time + transportation time
Business days do not include weekends or public holidays.
The following circumstances may affect delivery:
- Carrier congestion.
- Customs inspections.
- Severe weather.
- Natural disasters.
- Public holidays.
- Incorrect or incomplete addresses.
- Remote delivery locations.
- Transportation disruptions.
- Events outside our reasonable control.
A delay caused by a carrier, customs authority, weather event, or other outside circumstance does not automatically mean that the package has been lost.
Shipping Rates
Shipping charges are calculated and displayed at checkout.
Shipping rates may be based on:
- Shipping destination.
- Product size.
- Product weight.
- Shipping origin.
- Selected shipping option.
- Order value.
- Carrier availability.
- Delivery service level.
Free shipping applies only when it is specifically displayed on the product page or at checkout.
A free-shipping offer may be limited to certain products, order values, destinations, or shipping methods.
The shipping rate shown at checkout applies only to the products, shipping address, and delivery option selected for that specific order.
Shipping Destinations
We currently ship only to countries and regions that are available for selection during checkout.
We currently do not accept orders for delivery to countries or regions within the European Union.
Shipping availability may vary by product. Some oversized, heavy, restricted, warehouse-specific, or special-order products may not be available for delivery to every destination.
If your country, region, or postal code is unavailable during checkout, please contact us before placing an order.
Tracking Information
When tracking is available, a shipping confirmation email containing the tracking number will be sent after the order has been dispatched.
Tracking information may require approximately 24–72 hours after shipment to appear or update in the carrier’s system.
Customers are responsible for monitoring tracking information and making appropriate arrangements to receive the package.
Some international shipments may be transferred between multiple carriers. Tracking updates may temporarily pause while the package is transferred or processed through customs.
If an order is shipped in multiple packages, separate tracking numbers may be provided.
Split Shipments
Orders containing multiple products may be shipped separately because of:
- Different warehouse locations.
- Product size or weight.
- Inventory availability.
- Different processing times.
- Carrier restrictions.
- Packaging or transportation requirements.
Receiving one package does not necessarily mean that the entire order has been delivered.
When available, separate tracking information will be provided for each shipment.
Customers will not be charged an additional shipping fee for an authorized split shipment unless otherwise agreed before shipment.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
The shipping address should include:
- Recipient’s full name.
- Street address.
- Apartment, suite, unit, or building number.
- City.
- State or province.
- Postal code.
- Country or region.
- Valid telephone number.
- Valid email address.
Please contact us immediately if you notice an address error.
We cannot guarantee that an address can be changed after an order has entered processing, been transferred to a warehouse, or been shipped.
KYOSTAR is not responsible for delivery delays, failed delivery, lost packages, address correction fees, return shipping charges, or additional carrier fees caused by an incorrect or incomplete address provided by the customer.
P.O. Boxes, APO, FPO, and Remote Locations
Some automotive products and shipping services may not support delivery to:
- P.O. boxes.
- APO addresses.
- FPO addresses.
- Military addresses.
- Remote islands.
- Overseas territories.
- Certain rural or restricted locations.
Please contact us before placing an order if your address falls into one of these categories.
An alternative physical address or additional shipping charge may be required.
Customs Duties, Import Taxes, and Brokerage Fees
For international orders, customers are generally responsible for any applicable:
- Import duties.
- Customs taxes.
- Value-added taxes.
- Brokerage fees.
- Customs clearance fees.
- Destination-country charges.
- Other government or carrier charges.
These charges are not included in the product price or shipping fee unless specifically stated at checkout.
Customs rules and charges vary by country or region. Customers should contact their local customs authority before ordering if they require more information.
KYOSTAR cannot guarantee customs clearance times and is not responsible for delays caused by customs inspections, documentation reviews, import restrictions, or government procedures.
Customers are responsible for confirming that a product can be legally imported, installed, and used in their country or region.
Delivery Delays
Shipping delays may occur because of:
- Severe weather.
- Natural disasters.
- Customs inspections.
- Carrier congestion.
- Public holidays.
- Labor or transportation disruptions.
- Incorrect or incomplete addresses.
- Remote delivery locations.
- Security inspections.
- Government restrictions.
- Other circumstances outside our reasonable control.
If tracking has not updated for an extended period, please contact us with your order number and tracking number.
We may contact the carrier and open an investigation when appropriate.
Carrier investigations and international shipping investigations may require additional processing time.
Packages Marked as Delivered
If tracking shows that a package has been delivered but you cannot locate it, please:
- Confirm that the shipping address on the order is correct.
- Check around the property, mailbox, garage, porch, reception area, or other safe locations.
- Ask household members, neighbors, building management, reception staff, or security personnel.
- Contact the shipping carrier for delivery details or proof of delivery.
- Contact us with your order number and tracking number.
Claims involving packages marked as delivered will be reviewed based on carrier records, tracking information, delivery confirmation, photographs, signatures, and the circumstances of the order.
A replacement or refund is not automatically guaranteed when the carrier confirms delivery.
Lost Packages
If a shipment appears to be lost in transit, please contact us at:
Email: kevinallin@hotmail.com
Please provide:
- Your order number.
- Recipient’s full name.
- Complete shipping address.
- Tracking number.
- Details of the issue.
- Any communication received from the carrier.
We may need to open an investigation with the shipping carrier before approving a replacement or refund.
Please allow reasonable time for the carrier to complete its investigation.
Damaged Packages or Products
Please inspect the package and product immediately after delivery.
If the package or product arrives damaged, please contact us as soon as possible, preferably within 7 days after delivery.
Please keep:
- The damaged product.
- All original packaging.
- The outer shipping carton.
- The shipping label.
- All included parts, accessories, and hardware.
Please provide clear photos or videos showing:
- The outer shipping package.
- The shipping label.
- Internal packaging materials.
- The damaged area.
- The entire product.
- Any missing or damaged components.
Do not install, modify, discard, repair, paint, cut, weld, drill, or otherwise alter a damaged or incorrect product before contacting us.
Installation, modification, disposal of packaging, or attempted repair before review may affect eligibility for a replacement, compensation, or refund.
Refused, Unclaimed, or Undeliverable Packages
If a package is refused, unclaimed, returned because of an incorrect or incomplete address, or returned because the recipient did not complete customs clearance or pay required import charges, the customer may be responsible for:
- Original shipping charges.
- Return transportation charges.
- Customs duties and taxes.
- Carrier charges.
- Storage fees.
- Address correction fees.
- Customs clearance fees.
- Reshipping charges.
- Other related handling costs.
Any eligible refund will be processed only after the returned package has been received and inspected.
Applicable shipping, customs, carrier, and handling costs may be deducted from the refund where permitted.
If the customer requests reshipment, all applicable reshipping charges must be paid before the package is sent again.
Order Changes and Cancellations
Please contact us as soon as possible if you need to change or cancel an order.
We cannot guarantee that an order can be changed or canceled after it has:
- Entered processing.
- Been transferred to a warehouse.
- Been packaged.
- Been assigned a tracking number.
- Been shipped.
Orders that have already been shipped must be handled according to our Return & Refund Policy.
Additional shipping or handling charges may apply if the customer requests an address, product, warehouse, or shipping-method change after order processing has begun.
Shipping Restrictions
Certain automotive performance products may be subject to carrier, customs, import, emissions, environmental, safety, or local legal restrictions.
Customers are responsible for confirming that the product can be legally imported, installed, registered, and used in their location.
KYOSTAR reserves the right to cancel an order when:
- The destination cannot be serviced.
- The product cannot be legally or safely shipped.
- The shipping address cannot be verified.
- Required customer information is not provided.
- The carrier refuses the shipment.
- Customs or import restrictions prevent delivery.
- The order presents a suspected fraud or security risk.
If an order is canceled before shipment, any eligible payment will be refunded to the original payment method.
Contact Us
For questions about shipping, tracking, delivery, customs, damaged packages, lost packages, or order status, please contact us at:
Email: kevinallin@hotmail.com
Please include your order number and tracking number so that we can assist you efficiently.