Shipping Policy

Thank you for shopping with KYOSTAR. This policy explains our shipping options, delivery estimates, charges, tracking, and how we handle shipping issues.

Order Processing and Shipping Options

Orders are generally processed Monday through Friday, excluding weekends and public holidays. Available shipping options are shown on each product page. Please check the selected option before placing your order.

Ships from U.S. Warehouse

When this option is available and the item is in stock, delivery to eligible U.S. addresses typically takes 2–7 business days from the date of purchase, including processing and transit. This is an estimate, not a guaranteed delivery date.

U.S. warehouse inventory is limited. If this option is unavailable on a product page, the item cannot currently be ordered from our U.S. warehouse. We will contact you before changing a U.S. warehouse order to factory direct shipping.

Factory Direct Shipping

Factory direct items ship from our facility or fulfillment partner in China. The time required to ship depends on item and component availability. Some items may require production before shipment, so there is no single delivery estimate for all factory direct products.

Please contact us before ordering if you need a current estimate for a specific item. When we know that an item requires a longer production period, we will state the estimated ship time on its product page before purchase.

Delivery Estimates and Delays

Delivery estimates are not guaranteed dates. Weather, holidays, carrier service, customs processing, remote destinations, and other transportation issues may affect delivery. Business days exclude weekends and public holidays.

If we learn that an order cannot ship within the stated time, or within the applicable time when no ship date was stated, we will contact you with an updated estimate and explain your option to agree to the delay or cancel the unshipped order for a refund.

Once an order ships, a delay in tracking updates does not necessarily mean the package is lost. If tracking has not updated for an extended period, contact us with your order and tracking numbers. We may ask the carrier to investigate.

Shipping Charges

Shipping charges and available delivery options are shown at checkout. Charges may vary by destination, product size and weight, shipping origin, service, and order value. Free shipping applies only when it is specifically shown on the product page or at checkout.

Shipping Destinations

We ship only to destinations available for selection at checkout. We currently do not accept orders for delivery to countries or regions within the European Union. Availability may vary by product. If your destination or postal code is unavailable at checkout, please contact us before ordering.

Tracking and Split Shipments

When tracking is available, we will email a shipping confirmation and tracking number after dispatch. Tracking may take approximately 24–72 hours to appear or update. International packages may pass between carriers, causing temporary gaps in tracking.

Items in one order may ship separately because of warehouse location, availability, size, or carrier requirements. When available, we will provide tracking for each shipment. An authorized split shipment will not add a shipping charge unless we agree on that charge with you beforehand.

Shipping Addresses and Restricted Locations

Please provide a complete and accurate recipient name, street address, apartment or unit number where applicable, city, state or province, postal code, country, phone number, and email address. Contact us promptly if you notice an error. We cannot guarantee an address change after processing or shipment has begun.

Some products or carriers cannot deliver to P.O. boxes, APO/FPO or other military addresses, remote islands, overseas territories, or certain rural locations. Contact us before ordering if this applies to your address. An alternative address or additional shipping charge may be required.

Customers may be responsible for additional carrier or return costs caused by an incorrect or incomplete address they provided, where permitted by applicable law.

Customs and Import Charges

For shipments that cross an international border, import duties, taxes, brokerage fees, and customs charges may apply. Unless checkout states otherwise, these charges are not included in the product price or shipping charge and are generally the customer’s responsibility.

Customers are responsible for checking whether a product may legally be imported and used at the destination. Customs inspections and clearance procedures may delay delivery.

Packages Marked Delivered or Lost in Transit

If tracking shows delivery but you cannot find the package, check the shipping address, property, mailbox or reception area, and ask household members or building staff. Contact the carrier for delivery details, then contact us with your order and tracking numbers.

We will review delivery claims using the available carrier records and circumstances. A replacement or refund is not automatically guaranteed solely because a delivered package cannot be located.

If a package appears lost in transit, email kevinallin@hotmail.com with your order number, recipient name, shipping address, tracking number, and a description of the issue. We may need to investigate with the carrier before resolving the claim.

Damaged or Incorrect Items

Inspect your order when it arrives. If a package or product is damaged, incorrect, or missing parts, contact us as soon as possible, preferably within 7 days of delivery. Keep the item, all packaging, shipping label, and included parts. Send clear photos or videos of the package, label, product, and issue.

Please contact us before installing, modifying, repairing, or discarding an affected item or its packaging. This helps us review the issue and determine an appropriate resolution.

Refused or Undeliverable Packages

If a package is refused, unclaimed, or returned because of an incorrect address or incomplete customs requirements, the customer may be responsible for applicable shipping, return, customs, carrier, storage, or reshipping costs where permitted by law.

Any eligible refund will be reviewed after the returned package is received and inspected. Applicable costs may be deducted where permitted. We will confirm any reshipping charge before sending the package again.

Order Changes and Cancellations

Contact us as soon as possible to request a change or cancellation. We cannot guarantee a change once an order has been processed, packed, or shipped. Shipped orders are handled under our Return & Refund Policy.

This section does not limit your right to cancel an unshipped order and receive a refund when a shipping delay requires that option under applicable law.

Shipping Restrictions

Some automotive performance products may be subject to carrier, import, emissions, environmental, safety, or local restrictions. Customers are responsible for checking whether a product may legally be imported, installed, and used at their destination.

We may cancel an order if we cannot service the destination, verify the address, obtain required information, or ship the product legally and safely. If we cancel an order before shipment, we will refund the payment for the unshipped item to the original payment method.

Contact Us

For shipping, tracking, delivery, or order questions, email kevinallin@hotmail.com. Please include your order number and tracking number, if available.